Privacy Policy

1. Introduction

Dynamic Group Services ("we", "us", or "our") is committed to protecting and respecting your privacy. In accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA 2018), this policy explains how we collect, process, store, and secure personal information gathered from visitors to our website and clients of our three main business divisions (Health Care, Security & Facilities, and Digital Marketing).

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity Information: Full name, title, and job designation.
• Contact Information: Email address, phone numbers (including mobile), and physical address details.
• Care Requirements: Information concerning health needs, physical or learning disabilities, and callback logs submitted through our Respite & Health Care portal.
• Employment Information: Qualifications, employment history, and references provided via job and internship applications on our Careers page.
• Technical Data: IP address, browser type, geographical location, and page-access analytics logs.

3. How We Use Your Data

We process your personal information for the following purposes:

• To deliver custom care packages, match respite support workers, and coordinate clinical services.
• To manage and schedule facilities maintenance, SIA security patrols, and keyholding responses.
• To plan and scale digital marketing strategies and schedule campaign audits.
• To respond to contact requests, callback demands, and newsletter subscriptions.
• To evaluate candidates for job listings, placements, and internship modules.
• To comply with regulatory audits, CQC guidelines, and British standard security protocols.

4. Data Security & Retention

We implement industry-standard physical, electronic, and administrative safeguards to prevent unauthorized access, alteration, or disclosure of your personal data. We only retain personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or care audit compliance guidelines.

5. Your GDPR Data Protection Rights

Under the UK GDPR, you have the following key rights concerning your personal information:

• Right of Access: You can request copies of your personal data held by us.
• Right to Rectification: You can request the correction of inaccurate or incomplete information.
• Right to Erasure: You can request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal information.
• Right to Data Portability: You can request that we transfer your collected data to another organisation.

We will respond to all requests within one calendar month. To exercise any of these rights, please contact our Data Protection Officer using the contact details below.